Olga Burnaeva

Something which the digitalization trend did not manage to do, was done by the global pandemic. And this is the global switch to remote work, remote learning and remote collaboration. Many companies and industries were thinking that allowing their staff to work remotely is not possible and will harm more than bring benefits. But when the pandemic started, many organizations needed to make a fast transition to remote work and remote work organization. If you need to manage a small team, it is relatively easy. But if you are a software development company for example, and you need to manage developers, system engineers, administrators, account billable hours for customers, etc. user tracking and user monitoring is a must-have. And it is not because you do not have trust in employees, but because you need to ensure following certain procedures, ensure the security of your network and internal systems and the quality of your service.