There is no argument about the fact that having a robust IT infrastructure is crucial for any business. Having said that, it is also important to understand the cost versus benefit ratio of your IT tools to determine whether they are delivering an adequate return on investment or need further optimization to be more efficient.
This allows businesses to ensure their IT budgeting is on point and they are not under or over resourced when it comes to investing in IT tools. It also enables IT monitoring to keep an eye on overall expenditure and make accurate costing forecasts for future IT projects.