In recent times, particularly during the pandemic, working remotely has become the new normal. Not only is it a need of the time, but employers have also started acknowledging the benefits of a remote workforce. Some of these include cost elimination of renting a workspace, access to a wider talent pool, and increased productivity.
Furthermore, a better work-life balance also relates to higher employee satisfaction, loyalty and retention. Considering all these advantages, it’s not a surprise that many organizations are volunteering to go remote. However, managing a remote team, particularly a support team, has its own set of challenges.