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A Guide to Quarterly Business Reviews for MSP

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Small businesses face many operational challenges, one of which is effectively managing client relationships. When burdened with tasks like closing deals and maximizing profits, customer’s strategic requirements are often overlooked. MSP Managed Service Providers should consider themselves as business consultants and understand that long-term relationships are not built for selling products, but rather delivering solutions. 

This guide will outline the basics about quarterly business reviews for MSPs, how to approach them, and what should be included. 

Antonia ShehovaA Guide to Quarterly Business Reviews for MSP
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Track Digital Transformation Progress with Real-Time Data

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According to a McKinsey study, 70 percent of digital transformation projects fail. It’s quite a paradox because the transformation is happening for growth and success. If this stat alone is anything to go by, it indicates that enterprises need to rethink their strategy and management of such transformations. 

So how are those other 30 percent of enterprises succeeding with their digital overhauls? Well, data and analytics play a vital role in helping track the progress of the process. Any smart organization would know that any change needs to be managed. Even more so those that target the digital infrastructure of the company.

Antonia ShehovaTrack Digital Transformation Progress with Real-Time Data
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How to Use Event Triggers For Windows Server Monitoring

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Windows event logs and event triggers are an important part of Windows server monitoring. With the addition Event Viewer feature, Windows made it possible for server administrators to create custom tasks for certain events. This would be the so-called event trigger, and it could be a script or an email notification. 

This feature is highly important in terms of security and proactively dealing with issues with the server. Since it’s simply impossible to manually look at events every hour, event triggers provide a simple way to deal with events that require the immediate attention of the administrator or anyone from the IT team. 

Antonia ShehovaHow to Use Event Triggers For Windows Server Monitoring
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Using Audit Logs For Security and Compliance

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Developers, network specialists, system administrators, and even IT helpdesk use audit log in their jobs. It’s an integral part of maintaining security and compliance. It can even be used as a diagnostic tool for error resolution. With cybersecurity threats looming more than ever before, audit logs gained even more importance in monitoring. 

Before we get to how you can use audit logs for security and compliance, let’s take a moment to really understand what they are and what they can do. If you’re a beginner in the field of IT, this information will come in pretty handy when you’re on the job, regardless of the kind of job. 

Antonia ShehovaUsing Audit Logs For Security and Compliance
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10 Biggest Mistakes IT Professionals Make And How to Avoid Them

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IT spending grew to an impressive $3.8 trillion in 2019. With 2020 giving enterprises a reality check on remote working, the spending on digital transformation is expected to grow even further. It goes without saying that IT is an integral part of any company, big or small. 

When the stakes are so high, there’s very little room for mistakes. However, we’re all humans and do make mistakes. While every faulty judgment or hasty decision has an underlying lesson, IT professionals should try their best to avoid such pitfalls. Even a small mistake can cause millions worth of damage. 

Antonia Shehova10 Biggest Mistakes IT Professionals Make And How to Avoid Them
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