Antonia Shehova

Modern IT environments have presented many difficult-to-overcome challenges to organizations in recent times. One such challenge is gaining visibility into the systems. One may argue that due to cloud computing and limitless storage, it is now very easy to overcome some of the conventional challenges regarding visibility.

However, the architecture has changed into infrastructure scheduling and microservices. Hardware and software programs are now more complex, with their own set of challenges. These complexities have affected handling of event log management, which now requires specific tools and strategies to solve the visibility challenges. 

Small businesses face many operational challenges, one of which is effectively managing client relationships. When burdened with tasks like closing deals and maximizing profits, customer’s strategic requirements are often overlooked. MSP Managed Service Providers should consider themselves as business consultants and understand that long-term relationships are not built for selling products, but rather delivering solutions. 

This guide will outline the basics about quarterly business reviews for MSPs, how to approach them, and what should be included.